Can I specify another location for the program while installing?
Yes. You can specify any location on your computer for the program. If you don't know which directory you have installed your program into, you can hold your cursor over the shortcut icon for the program, then the hint information will show you the location. When you upgrade your program and you want to keep current resource such as customized templates, you should back up "Resource"folder under installation location before you install the newer version.
Before registering, you should have got the registration email address and registration code. Then run the program you want to register and open the Register dialog box. In the resulting dialog box, input your licensed email address and the registration code, afterward, click "Register"to finish registering. Note that both licensed email address and the registration code are case-sensitive. Besides, don't leave any additional blank space in your email address or registration code.
I've lost my registration Code. Can I upgrade to the newest version?
Certainly. All of our software provides free upgrade for lifetime. Any time you want to upgrade your program, simply visit our websites and follow the instructions to accomplish. For detailed information about upgrade, please go to relevant topics. However, if the current version on your computer works well, it's not recommended to upgrade it frequently.
Alternatively, you can retrieve your registration code by yourself. The fastest and most convenient way: visit our support website, choose the method as you want and in the next web page enter the email address you used when purchasing or the Order Number, then you could get your registration code. Note that this registration code would generally validate for the version you are using.
Why do I get the message"The Licensed E-mail Address and Registration code don't match," when I register the program with the registration information sent from you.
There would be some reasons to cause it. Please check out step by step as below:
1. Don't apply the key code to trial version, for the trial version can't be activated.
2. Ensure the previous version has been erased completely.
3. The key code is in Caps.
4. Don't leave blank space before the key code serials.
5. Check whether your system time is set correctly.
How to upgrade as a registered user?
If you are formal user, please go to http://support.ourpix.com to upgrade. Log in the system with your email and password issued in the registration email. After login, forward to 'My Order' portion, select your program and 'Upgrade'. Afterwards,an email would come up, with the download URL for the updated program and new registerkey code included.
Please note that the previous version should be erased before you install the new one.However, if you want to keep resource like some customized template, you can backupthe relevant folder and move back after installing.
If you have purchased our product, free upgrade of corresponding product for lifetime is provided from us. Meanwhile, many resources for application usage are periodically supplied to help you make digital creation in fashion and more stylish. Please visit our websites once a while for latest information and sometimes promotion activities.
How often should I upgrade my program?
Generally, upgrade mainly provides bug fixes and performance enhancement. However, if our program can work well in your system, we don't recommend you updating the version frequently. Even if you want, please backup your old version in advance. If you are experiencing instability problems or incompatibility while running your current version, please check the upgraded version and go to http://support.ourpix.com to upgrade.
