General Questions

What’s trial version?

What’s the difference between trial version and full version?

How to remove the watermark?

What can Wondershare Wondershare Movie Story do for me?

What operating systems are supported by Wondershare Movie Story?

What formats are supported by Wondershare Movie Story?

Installation

Can I specify another location for the program while installing?

Registration

How to register the program?

I've lost my registration Code. Can I upgrade to the newest version?

Why do I get the message"The Licensed E-mail Address and Registration code don't match," when I register the program with the registration information sent from you.

Upgrade

How to upgrade as a registered user?

What is the upgrade policy?

How often should I upgrade my program?

Project

I failed to open an earlier project file. What can I do?

Why are there red crosses over my imported photos or videos when opening the saved project?

How to add a blank slide to the slideshow?

How to set thumbnail for slideshow?

Do you have frames and clip arts that I can download to add to my slide shows?

Why the slideshow doesn't play when I step into Preview tab and click the play button?

Transition

How to adjust the display time of transition in Wondershare Movie Story?

How to change the durations of transition or motion effects for all slides?

How to delete transition effect as I don’t want it?

Picture

Is there a limit on the number of picture per slideshow?

How to change the duration of all photos at one time?

How can I sort the order of the pictures?

How to remove the names shown on some slides?

Audio

How to insert the narration/add a piece of music onto a specified photo?

How to edit music to shorten it?

How to make the specified music and multiple photos to sync?

Video

Why can't I add some types of video to my slideshow?

Why the created movie file has bad audio/video synchronization?

Menu

Can I customize my menu?

I have four slideshows, but there are only two frames on the menu, how can I let all my slideshows appear on the menu?

How to remove the menu and play multiple slide shows one by one continuously?

Why is that the menu doesn't show up when I play back the disc?

I have customized many menu templates. Can I use these templates in the newly installed version?

When I play the burnt disc on my DVD player, the menu music is playing discontinuously. How could I solve it?

Publishing

How to set the TV Standard correctly in Wondershare Movie Story?

When I get to burn project, this message appears "There is at least one blank slideshow, which results in failure to burn disc. Please delete the blank slideshow before burning". What’s the matter?

Does Wondershare Movie Story have any requirements about what discs to use while burning different format discs?

The program keeps ejecting my disc and asking for"Please insert a blank CD";After I burnt my slideshow as a DVD, I found the audio was delayed and choppy. Why?

How can I get more copies of DVD from Wondershare Movie Story?

What can I do if it takes too long to burn a disc?

Why is the option "Burner Settings" grayed out and did not allow me to select?

Why does the Disc burning hang or quit halfway through?

Why do I get the error message "Failed to create Disc Image"?

How to playback VCD, SVCD or DVD on my TV with a standalone DVD Player?

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